Customer Support Representative (Full-Time, Remote, Non-Voice)

This Job post is primarily aimed at candidates from one of the following countries/regions: Philippines, Thailand, Vietnam, Armenia, Georgia, Russia, Eastern Europe & Latin America.

About us

Vybe Digital is a young and ambitious Ecommerce business based in Switzerland.

We run multiple, globally selling Shopify stores in the beauty niche, for which we do all the marketing ourselves using cutting-edge digital strategies.
Over time we will open additional stores in different niches. Our vision is to become one of the biggest European based players in this space over the next 2 years.

We want to achieve that by following our philosophy, which is to offer great opportunities to people with the right mindset and potential. We aim to all grow together and help each other achieve our collective and individual goals, both at work and also outside.

About the job

-Making sure all customer support tickets and other admin tasks are handled on time, according to our SOPs, proactively and nothing falls between the cracks, as well as guaranteeing KPIs are met at all times

-Troubleshooting of order fulfillment issues and solving them in contact with our supplier

-Handling of PayPal/Stripe disputes

-Moderating Facebook/Instagram comments

-Various monitoring tasks

-Giving inputs about improving all our internal documents, response templates and processes

-Various other admin tasks

About you

-Proactive and reliable self-starter who is able to work independently and who has an organized approach towards work

-FLAWLESS written English grammar (no basic mistakes with tenses, singular/plural, prepositions etc.)

-Able to cope with pressure and willing to go the extra mile when needed.

-High attention to detail

-Efficient work style

-Resourceful and creative problem solver

-Stable internet connection (with backups) and fast computer

-Willing to rotate every 3 months between the following shifts: Shift 1 (starting at 7 am, Central European Time) and shift 2 (starting at 7 pm, Central European Time)

What we offer

-Starting base salary $5 – $7 an hour, depending on experience level

-13th month pay

-Quarterly and yearly Incentives (up to 15% of base salary each) based on outstanding performance and achievement of business goals

-Two 15 minutes paid breaks a day

-For every month that you work you will receive 1 day for sick/vacation leave (12 days per year), which can be paid out as well if you prefer

-5 paid holidays per year: New Year’s Day, Good Friday, Independence Day, Christmas Eve, Christmas Day (can be paid out too)

-Weekly pay where all fees are paid

-Possibility of unpaid leave (once business is more structured and if you announce it ahead of time)

-Excellent development possibilities in a fast growing team

-The opportunity to be an important piece in the creation of something big and to grow with it

-A respectful work environment that goes out of its way to help you to achieve your goals

If the above caught your attention, please apply to the email address recruiting@vybe-digital.com telling us why you are the right person for this job. Please include your CV, a screenshot of your internet speed test (from http://www.speedtest.net/), a picture of your workspace setup and mention the words Blue Marlin in the subject of your email.